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Frequently Asked Questions

Common questions about Realtor Bot.

General​

What is Realtor Bot?​

Realtor Bot is an AI-powered automation platform designed specifically for real estate professionals. It helps you automate lead qualification, appointment scheduling, follow-ups, and more.

How does pricing work?​

We offer three plans:

  • Starter - $99/month - Perfect for individual agents
  • Professional - $299/month - For growing teams
  • Enterprise - Custom pricing - For large brokerages

View detailed pricing

Is there a free trial?​

Yes! We offer a 14-day free trial with full access to all Professional plan features. No credit card required.

Can I cancel anytime?​

Yes, you can cancel your subscription at any time. Your access will continue until the end of your billing period.

Bots​

How many bots can I create?​

  • Starter: 2 bots
  • Professional: 10 bots
  • Enterprise: Unlimited bots

What types of bots are available?​

We offer several pre-configured bot types:

  • Lead Qualifier
  • Appointment Scheduler
  • Email Responder
  • Custom Bot (build your own)

Can I customize bot responses?​

Yes! You can fully customize bot responses, conversation flows, and behavior to match your brand and needs.

How does the AI understand questions?​

Our AI uses natural language processing (NLP) to understand intent and context. It's trained on millions of real estate conversations.

Integrations​

Which integrations do you support?​

Active integrations:

  • Gmail, Outlook, IMAP/SMTP (Email)
  • HubSpot, Salesforce, Pipedrive (CRM)
  • Google Calendar, Outlook Calendar (Calendars)

Coming soon:

  • Mailchimp, Twilio, Zoom
  • SugarCRM, Zendesk
  • Google Workspace apps, Notion, Slack
  • Zillow, MLS systems

View all integrations →

How often does data sync?​

Most integrations sync in real-time. Some may have a slight delay (1-5 minutes) depending on the provider.

Can I connect multiple accounts?​

Yes, you can connect multiple accounts for the same integration (e.g., multiple Gmail accounts).

What if my tool isn't supported?​

We're constantly adding new integrations. Contact support@realtorbot.app to request an integration and we'll prioritize it.

Security & Privacy​

Is my data secure?​

Yes! We use:

  • 256-bit encryption at rest
  • TLS 1.3 for data in transit
  • SOC 2 Type II certified infrastructure
  • Regular security audits

Where is data stored?​

Data is stored in secure, redundant data centers in the United States (US-East region).

Do you sell my data?​

Never. We will never sell, rent, or share your data with third parties for marketing purposes.

Are you GDPR compliant?​

Yes, we are fully GDPR compliant. We provide data export, deletion, and consent management tools.

Technical​

Do I need technical skills?​

No! Realtor Bot is designed for non-technical users. Our visual workflow builder makes automation easy.

Is there an API?​

Yes, we offer a REST API for custom integrations. API access is available on Professional and Enterprise plans.

What browsers are supported?​

We support:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Is there a mobile app?​

Not yet, but our web app is fully mobile-responsive. A native mobile app is planned for 2025.

Billing​

What payment methods do you accept?​

We accept:

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • ACH bank transfers (Enterprise only)

Can I get a refund?​

We offer a 30-day money-back guarantee. If you're not satisfied, contact us for a full refund.

Do you offer annual billing?​

Yes! Save 20% with annual billing:

  • Starter: $950/year (save $238)
  • Professional: $2,870/year (save $718)

Can I upgrade or downgrade?​

Yes, you can change plans at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Support​

How do I get help?​

We offer multiple support channels:

  • 📧 Email: support@realtorbot.app
  • 💬 Live chat (in dashboard)
  • 📚 Documentation (you're reading it!)
  • 🎥 Video tutorials

What are your support hours?​

  • Email: 24/7 (response within 24 hours)
  • Live chat: Mon-Fri 9am-6pm EST
  • Phone (Enterprise only): Mon-Fri 9am-6pm EST

Do you offer training?​

Yes! We offer:

  • Free onboarding call for all new customers
  • Video tutorials and documentation
  • Live webinars (monthly)
  • Custom training (Enterprise only)

Limits & Usage​

Are there conversation limits?​

Limits vary by plan:

  • Starter: 500 conversations/month
  • Professional: 5,000 conversations/month
  • Enterprise: Unlimited

What counts as a conversation?​

A conversation is a complete interaction with a lead, from start to finish. Multiple messages in one session count as one conversation.

What happens if I exceed limits?​

We'll notify you when you reach 80% of your limit. You can upgrade your plan or purchase additional conversation packs.

Can I see my usage?​

Yes! Go to Settings → Usage to view your current usage and limits.

Still Have Questions?​

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