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Analytics

Track your bot performance and gain insights into your automation effectiveness.

Analytics Dashboard​

Access your analytics dashboard:

  1. Go to Dashboard
  2. Click Analytics in the sidebar
  3. Select date range and filters

Key Metrics​

Bot Performance​

Conversation Metrics:

  • Total Conversations
  • Average Conversation Length
  • Completion Rate
  • Drop-off Rate

Response Metrics:

  • Average Response Time
  • First Response Time
  • Resolution Rate
  • Escalation Rate

Lead Metrics​

Lead Quality:

  • Total Leads Generated
  • Qualified Leads
  • Lead Score Distribution
  • Conversion Rate

Lead Sources:

  • Phone Calls
  • Emails
  • Web Forms
  • Chat Widget

Appointment Metrics​

Scheduling:

  • Appointments Booked
  • Booking Rate
  • Cancellation Rate
  • No-show Rate

Timing:

  • Average Time to Book
  • Peak Booking Hours
  • Popular Time Slots

Chart Types​

Conversation Volume​

Line chart showing conversation trends over time:

  • Daily conversation count
  • Peak hours
  • Day-of-week patterns

Lead Funnel​

Funnel chart showing lead progression:

  1. Initial Contact
  2. Qualified
  3. Appointment Scheduled
  4. Showing Completed
  5. Offer Made

Response Time Distribution​

Histogram showing bot response times:

  • < 1 second
  • 1-5 seconds
  • 5-10 seconds

  • 10 seconds

Intent Detection​

Pie chart showing detected intents:

  • Schedule Showing
  • Property Information
  • Pricing Questions
  • General Inquiry
  • Other

Filtering Data​

Date Range​

Select from preset ranges:

  • Today
  • Last 7 Days
  • Last 30 Days
  • Last 90 Days
  • Custom Range

Bot Filter​

Filter by specific bot:

  • All Bots
  • Lead Qualifier
  • Appointment Scheduler
  • Email Responder

Source Filter​

Filter by lead source:

  • All Sources
  • Phone
  • Email
  • Web Form
  • Chat

Exporting Data​

Export Options​

  1. Click Export button

  2. Choose format:

    • CSV
    • Excel
    • PDF Report

  3. Select data to include:

    • Summary Metrics
    • Detailed Logs
    • Charts/Graphs

Scheduled Reports​

Set up automated reports:

  1. Go to Settings → Reports
  2. Click Create Scheduled Report
  3. Configure:
    • Frequency (Daily, Weekly, Monthly)
    • Recipients
    • Data to include
    • Format

Conversation Logs​

Viewing Logs​

Access detailed conversation logs:

  1. Go to Analytics → Logs
  2. Filter by date, bot, or source
  3. Click on a conversation to view details

Log Details​

Each log shows:

  • Timestamp
  • Lead Information
  • Full Conversation Transcript
  • Intent Detection Results
  • Actions Taken
  • Outcome

Search Logs​

Search conversations by:

  • Keywords
  • Lead Name
  • Phone Number
  • Email Address
  • Intent Type

Performance Insights​

AI Recommendations​

The system provides automated insights:

  • Peak Hours - Best times to run campaigns
  • Drop-off Points - Where conversations fail
  • Common Questions - Topics to add to knowledge base
  • Optimization Tips - Ways to improve bot performance

Comparison Reports​

Compare performance across:

  • Different bots
  • Time periods
  • Lead sources
  • Agents

Real-Time Monitoring​

Live Dashboard​

Monitor active conversations in real-time:

  • Active Conversations
  • Waiting Queue
  • Average Wait Time
  • Agent Availability

Alerts​

Set up alerts for:

  • High conversation volume
  • Long wait times
  • Bot errors
  • Low conversion rates

Best Practices​

  • ✅ Review daily - Check metrics every day
  • ✅ Track trends - Look for patterns over time
  • ✅ Act on insights - Use data to improve workflows
  • ✅ Set goals - Define KPIs and track progress
  • ✅ Share reports - Keep your team informed

Next Steps​